Return & Refund Policy

1. Start With WERDLI

Contact WERDLI before sending a product back. Include your name, order reference, product, reason for the request, and photographs if the product is damaged or defective.

2. Return Window

Unless your confirmed order states different product-specific terms, return requests should be made within 30 days after confirmed delivery.

3. Condition

Products should generally be unused or only inspected as reasonably necessary, complete, and returned with included components and packaging where practical. Misused, altered, damaged, incomplete, or excessively worn products may not qualify for a full refund.

4. Damaged, Defective, or Incorrect Products

Contact WERDLI promptly. We may request photographs or additional information to evaluate the issue and determine the appropriate replacement, return, or refund solution.

5. Return Shipping

For preference-based eligible returns, return-shipping responsibility may be assigned to the customer unless WERDLI states otherwise. Returns resulting from our confirmed error or a confirmed defect are handled according to the approved resolution.

6. Refund Timing

Approved refunds are issued after the return is received and inspected, or after another resolution is approved. Processing time can vary by payment method and financial institution.

7. Non-Returnable Situations

Products materially altered, misused, damaged after delivery, or returned incomplete may not qualify. Product-specific limitations, if any, are communicated before order acceptance where applicable.